Privacy Policy
Last updated: May 17, 2026
This Privacy Policy describes how Embers, a trading name of True Endeavour Limited ("we", "us", or "our") collects, uses, and shares information about you when you use our app and services at ourembers.app.
Information we collect
- Email address and account credentials when you register
- Story preferences and inputs you provide when creating stories
- Partner pairing data
- Payment information processed securely by Stripe
- Device and usage data collected automatically including IP address, browser type and device information
How we use your information
- Provide and operate the Embers service
- Enable couple pairing and story sharing between partners
- Process payments and manage subscriptions
- Respond to support enquiries
- Send account and service communications
- Send marketing communications (you can unsubscribe at any time)
Third party services
- Supabase — data storage and authentication
- Anthropic — AI story generation
- ElevenLabs — voice synthesis
- Stripe — payment processing
All third party providers maintain GDPR-compliant data processing agreements.
Data retention
We retain your data for as long as your account is active and for 12 months after account termination.
Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data. To exercise your rights, log into your account settings or contact us at hello@ourembers.app.
Age restriction
Embers is for adults aged 18 and over only.
Contact
True Endeavour Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Registered in England & Wales, Company No. 17218424